The Pensions Regulator

What are your contact details?

Contact details

Please ensure that you have the employer’s PAYE reference or letter code to hand before you call or email us.

Opening hours

Our opening hours for automatic enrolment enquiries (excluding English public holidays) are:

  • Monday to Friday – 8am to 6pm

Email

Please complete the automatic enrolment contact form to contact us via email.

Phone

Call us on 0345 600 1011 and select from the following options.

  • If you are third party, acting on behalf of an employer, such as a business advisor or IFA , please press 1.
  • If you have someone who works for you at home, for example a personal care assistant, nanny, cleaner or similar please press 2.
  • If your business has fewer than 50 workers, please press 3.
  • If your business has 50 or more workers, please press 4.

Write to us

The Pensions Regulator
PO Box 332
Darlington
DL1 9PS

For compliance and enforcement queries

Our opening hours for compliance and enforcement enquiries (excluding English public holidays) are:

  • Monday to Friday – 9am to 5.30pm

Call us on 0345 600 2475 

Email us with your compliance enquiry

cande@autoenrol.tpr.gov.uk

Write to us

The Pensions Regulator
PO Box 16871
Birmingham
B23 3LG

Data protection information

The Pensions Regulator (TPR) is a data controller for the purposes of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. We process personal data we hold for the purpose of the exercise of any of our statutory functions and objectives. We may also process personal data under other legislation such as the Fraud Act. This includes, for the avoidance of doubt, taking regulatory or enforcement action for breach of any of these legislation.

When you contact TPR we collect your information to enable us to respond to your query. We record all calls made to us for training and compliance purposes. Your contact details will be shared with ORC International who may contact you on TPR’s behalf to take part in a survey in order to improve our customer service. If you do not wish to take part in the survey please let ORC International know. Where you provide personal data of another individual as part of your enquiry we ask that you ensure you have the necessary consent or authority to do so.

We will only store your personal data for as long as TPR’s retention schedule allows. During this time, you may be able to exercise certain rights in relation to your personal data such as the right to access, objection and data portability. If you feel that we have handled your personal data in a manner inconsistent with your rights, you may lodge a complaint with the Information Commissioner’s Office (ICO).

If you have any questions about how we handle your personal data please contact our Data Protection Officer (DPO) by email at dpa@tpr.gov.uk or you can write to us at Napier House, Trafalgar Place, Brighton, BN1 4DW. Further information on how your personal data is used, kept secure and your rights can be found by reading our privacy notice.

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